Tripadvisor

Tripadvisor is an essential part of any business that is in the hospitality sector for communicating with their guest whether it be good or bad.

TripAdvisor’s website also allows users to post reviews about hotels, restaurants, bars, holiday rentals and more, this allows you to see what your guests think of your product and services with the ability to reply to wither thank the customer or to ask why they were dissatisfied with what you had to offer. This feedback is a great way of improving your services and relaying to your staff any issues that you need to rectify and allows your guest to see you want to fix any issues and in turn give them a chance to try you again.